TERMS AND CONDITIONS BRAVE-PROTECT

BRAVE-PROTECT PET ACCIDENT BENEFIT

  1. THE PARTIES TO THIS BENEFIT
    This Benefit is an agreement between you and MSD Animal Health, hereinafter referred to as “Bravecto” Only you have rights under this Benefit.
    1.1. ‘We’, ‘us’ and ‘our’ refer to Bravecto, the provider of this Benefit.
    1.2. ‘You’, ‘your’, ‘their’, ‘customer’ and ‘Bravecto Loyalty member’ refer to the qualifying individual, the beneficiary of this Benefit Programme.
  2. YOUR BENEFIT IS A LEGAL CONTRACT
    2.1. This Benefit is a legal contract. Your Benefit consists of these terms and conditions (this document), which outlines what you need to do in order to activate and claim in terms of this Benefit.
    2.2. Please read and understand what’s included, what’s not covered, and what’s expected from you to make use of this Benefit.
  3. THE PRIVACY OF YOUR PERSONAL INFORMATION
    3.1. By agreeing to this Benefit you consent to the collection, use, storage, disclosure, processing and further processing of your personal information (your name, ID number, cellphone number, address, personal preferences, and other personal information that you have provided to us).
    3.2. We use your personal information to: (i) facilitate this Programme; (ii) facilitate your participation and benefit in the Programme; (iii) communicate with you and send direct marketing communication on Bravecto products and similar products via email and (iv) for market and product research.
    3.3. We may pass on your information to any service providers we may elect to use for the purpose of administration of this Programme, inclusive of the determination if you are entitled to any benefits under this programme.
    3.4. Should you object to the processing of your personal information and/or receipt of direct marketing, you should send an email to braveprotect@msd.com.
  4. DEFINITIONS USED IN THIS PROGRAMME
    Accidental injury any accidental injury caused by an unforeseen event which could not reasonably have been expected to occur. The event must result in injury or poisoning caused directly and independently of all other causes by some external and visible means arising from this event, but excludes the exclusions set out in “WHAT THE BENEFIT DOES NOT COVER – EXCLUSIONS”;
    Benefit start date

Bravecto Loyalty member your right to claim starts on the first calendar day of the month following the date upon which the qualifying criteria set out in “QUALIFYING CRITERIA” have been met;
refers to any person who makes a purchase on the Bravecto Loyalty and Rewards App and qualifies for the benefit in accordance with clause 5;
Claim refers to a claim made by you to receive a benefit;
Household a household refers to all persons and domestic cats and dogs whose primary residence is at the same address; and
Month from the first day of the month to the last day of the same month.

  1. QUALIFYING CRITERIA
    5.1. In order to qualify for the Benefit, you must:
    5.1.1. Download the Bravecto Loyalty and Rewards App;
    5.1.2. Complete or confirm your personal details to create a profile;
    5.1.3. Make at least one purchase on the Bravecto Loyalty and Rewards App; and
    5.1.4. Accept these terms and conditions for the Benefit.
    5.2. After you have made a purchase, you will receive a stamp on the Bravecto Loyalty and Rewards App as proof of purchase. One stamp qualifies you for the benefit from the first of the qualifying month.

5.3. Please note that the benefit will only be available for 3 (three) months following which you will need to make another purchase to continue the cover.

  1. WHAT BENEFITS ARE (ACCIDENTAL INJURIES ONLY)
    6.1. You can enjoy these benefits subject to the terms and conditions contained herein. Any liability you may have for any condition provided outside the scope of the conditions listed in this clause 10 is not a part of the Benefit.
    6.2. We will cover your liability for any veterinary expenses for accidental injuries sustained by your cats or dogs, subject to the limits (clause 7) and exclusions (clause 11).
    6.3. The accidental injury to the pet must be sustained and treated within the borders of South Africa by any veterinarian or veterinary nurse who is registered with the South African Veterinary Council.
  2. BENEFIT LIMITS
    7.1. Excess: An excess of R500.00 (five hundred rand) (incl. VAT) will be deducted from each member claim we settlement, in addition to any amounts not covered.
    7.2. Annual benefit limit: We will pay up to R5 000 (five thousand Rand) (incl. VAT) per membership year for accidental injuries to any pets living in a qualifying Bravecto Loyalty member’s household.
  3. WHEN THE BENEFIT IS ACTIVATED
    8.1. You may claim benefits in terms of this agreement from the Benefit start date.
    8.2. You may not claim if you have not met the Qualifying Rules in clause 5 at the time of the claim. For example, if you meet the qualifying criteria on 2 July or 31 July, your Benefit Start Date is 1 August and your benefit is effective for 3 months with an end date of 31 October in both instances. There will be no cover for any treatment of a condition that presented before the Benefit Start Date or in a month you did not have cover.
  4. WHO WE PAY
    Claims will be settled by making payment directly into your bank account as provided on the Claim form.
  5. CONDITIONS FOR COVER
    10.1. For us to accept your Claim, the following conditions will apply:
    10.1.1. Your pet must be at least 8 (eight) weeks old at the date of the accidental injury;

10.1.2. Your pet must reside at your physical address as registered;

10.1.3. You must have met the Qualifying Rules;

10.1.4. The pet must be a domestic dog or cat; and

10.1.5. Your pet must have been injured and treated within the borders of South Africa.

  1. WHAT THE BENEFIT DOES NOT COVER – EXCLUSIONS
    11.1. We will only cover your liability under the Benefit for benefits that relate to accidental injuries to your pets. We do not cover the following:
    11.1.1. Dishonest, fraudulent or deliberate acts committed by you, your employees, or members of your Households;
    11.1.2. Delay in the treatment of an injured pet which can lead to further injury and complications;
    11.1.3. Treatment of illnesses, for example, diabetes and cancer;
    11.1.4. Routine care such as dentals and vaccinations;
    11.1.5. Ambulance fees and any other transport fees;
    11.1.6. Treatment of any pregnancy and related conditions;
    11.1.7. Euthanasia, burial, or cremation;
    11.1.8. Any treatments for conditions that present before the benefit start date or during any period that there is no cover;
    11.1.9. Incidents that occurred outside the borders of South Africa;
    11.1.10. Any injuries caused to pets while performing their duties in law enforcement or security roles (working pets);
    11.1.11. Any treatments after the date that a member’s membership or term of cover has ended; and
    11.1.12. Veterinary expenses owed by your members that are already covered by another insurance policy, or where another person has agreed to cover the expenses, such as when their animal caused the injury, are not covered.
  2. FRAUDULENT BEHAVIOUR
    12.1. If you are found to be involved in fraudulent behaviour, we will exclude you from this benefit immediately. You will lose your right to claim any benefits.
    12.2. Example of fraudulent behaviour: Submitting false information or documentation about a Claim or exaggerating the amount of a Claim.
  3. CLAIMING UNDER THE BENEFIT
    13.1. Notification of Claims: It is important to note that the benefit is structured to re-imburse you for cost of your pet’s medical treatment related to accidental injuries. You must notify us of a Claim by sending us a completed Claim form, detailed invoice and proof of payment via loyaltyclaims@dotsure.co.za no later than 60 (sixty) days after the treatment date. The Claim form must be signed by the member and their veterinarian. We may ask the veterinarian for further information or medical reports.
    13.2. Prescription – expiry of Claims: A Claim prescribes 12 (twelve) months from the date the veterinary treatment, unless we cause the delay, or you have started legal action against us before the prescription date. If a claim prescribes, it means you lose your right to claim, and we are no longer legally responsible for paying it.
  4. HOW TO LOG A QUERY
    14.1. For any queries about the Benefit or Claims, please contact us via braveprotect@msd.com.
    14.2. If we do not accept a claim or if you don’t agree with the amount of the claim, you may ask us to review our decision within 30 (thirty) days of the date that you received our notice.
  5. FUTURE CHANGES TO THE BENEFIT PROGRAMME
    15.1. We may make changes to the Benefit at any time. We may change the terms and conditions of this benefit at any time. A change might affect the annual limit per membership year, qualifying rules and the excess. We will communicate these changes via [DRAFT NOTE: Insert the relevant contact details] and other marketing mediums when the change is implemented.
    15.2. We reserve the right to reasonably extend, shorten, suspend the time period of this Programme or terminate the Programme for technical, commercial, and/or operational reasons, or for reasons beyond our control. This Programme and this Agreement may be reasonably amended by Bravecto, at any time during its duration. In such event, all Users waive any rights that they may have/purport to have in terms of this Programme and acknowledge that they shall have no recourse against Bravecto whatsoever.